COVID-19 pandemic has given Malaysia’s digitalisation a big boost
The digitalisation of Malaysia’s financial services industry was bullish prior to the COVID-19 pandemic, with new platforms launched and a digital economy developing.
The pandemic pushed plans to digitalise services into hyper-drive, accelerating the development of platforms for customers and clients to manage their money and make payments amid physical distancing and the shuttering of outlets.
“The COVID-19 pandemic has done more than any other event to drive digital usage in Malaysia. It has forced those who initially resisted digitalisation to adopt it,” said Sheyantha Abeykoon, Executive Director of Aspirasi, a digital fintech financier in Kuala Lumpur.
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