Training global hotel staff for Muslim travelers
A Muslim guest asks an employee at a hotel bistro what time the restaurant opens as he and his wife will need to have suhoor, the Ramadhan pre-dawn meal Muslims eat to sustain them throughout the fasting day. To his bafflement, the staff member says it opens at 6:30 am, which, for the Muslim guest, is too late for the pre-dawn meal.
This is a scene from a multi-cultural training video series that Marriott International produced to educate its staff on how to interact with Muslim guests.
In a second skit that models a better way to handle the situation, the staff member readily suggests solutions in the form of setting up a continental breakfast in a meeting room for the guest and his group, pre-ordering a take-out box, or stocking up on food from nearby halal grocery stores.
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Reem El Shafaki, DinarStandard Senior Associate