Banks across the Middle East & Africa lack artificial intelligence specialists required to industrialize the technology across institutions, a new study has identified.
Talent remains the core deterrent to scaling AI initiatives across MEA banks, as the region continues to face relevant personnel shortages, the Evident AI MEA Index report has revealed.
UAE lenders have emerged as best performing banks in Evident’s AI index for banks - MEA, assessing 25 of the largest Middle Eastern and African banks on the quality of their talent stacks, their innovation efforts, the tech leadership of their top executives and the guardrails they’ve set up to govern AI effectively.
UAE-based Emirates NBD leads all banks in the Middle East and Africa on AI maturity, edging out local peer First Abu Dhabi bank, the UAE’s largest bank by assets, which ranked third.
South Africa's Standard Bank Group and Nedbank Group, which ranked second and fourth respectively, have prioritized customer preferences and behaviours in their AI deployment.
Source: Evident AI Index Rankings - June 2026
Emirati and South African lenders dominating the index have emphasized high-impact processes such as payment processing, onboarding, risk analytics and customer advisory.
Emirates NBD has hasnt concentrated as many resource on R&D or experimentation as other lenders and instead has opted for deployment and scale. The lender has more AI staff focused on software implementation and product management – roles critical to connecting AI to business goals – than any other bank ranked, and has reported tangible results - over 98,000 AI-enabled interviews helped save 13,000 recruiter hours and around $400,000.
First Abu Dhabi Bank has focused on scaled enterprise deployment, having automated 50% of its cross-border payments, while AI advisors have helped increase revenue per relationship manager by 30%.
Saudi Arabia’s Al Rajhi (#9), Dubai-based Mashreq Bank (#10), Abu Dhabi Commercial Bank (#12), Qatar National Bank (#16), National Bank of Kuwait (#18) and Dubai Islamic Bank (#21) made it to the index.
Yet a dearth of specialist AI personnel is limiting the technology’s proliferation, forcing banks to rely heavily on imported expertise. MEA banks employ an average of 300+ AI professionals, compared to a global benchmark of more than 1,750.
Within MEA, AI development staff account for 0.49% of the overall employee base. Not only is the density of regional talent pools significantly below the global benchmark of 0.9%, but they are also unevenly distributed, higher in South Africa (0.95%) and much lower in the UAE (0.29%), Kuwait (0.29%) and Saudi Arabia (0.16%).
Furthermore, MEA banks are increasingly exposed to the global AI talent squeeze, the report said, “compounded by geopolitical instability and structural labour market pressures”.
Most banks invest in AI training programs, but these are not at parity and lag behind global standards.
“Beyond employee training, banks are actively responding to AI talent constraints through internal capability-building efforts that include executive education programs, internal AI events, and targeted graduate or internship pathways. At present, such investments remain uneven and fragmented across the cohort,” the study added.
The World Economic Forum estimates that AI investments across banking, insurance, capital markets and payment businesses will reach $97 billion by 2027.